Returns & Refunds
We want you to love what you receive. If something is not right, we are here to help.
CHANGE OF MIND RETURNS
We accept returns within 14 days of delivery. To be eligible, items must be returned in their original condition and packaging.
Return shipping is the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
To start a return, email hello@studyoiki.com with your order number and reason for return. We will confirm the return address and next steps within 2 business days.
Once we receive and inspect the item, your refund will be processed to your original payment method within 5–10 business days.
Before ordering, we recommend reading the size guide on each product page to make sure the dimensions are right for your space.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or not what you ordered, we will arrange a replacement or full refund at no cost to you.
To report an issue:
- Email hello@studyoiki.com within 14 days of receiving your order
- Include your order number
- Attach clear photos of the damage or incorrect item
- Briefly describe the problem
We will respond within 2 business days and confirm next steps.
LOST ORDERS
If your tracking shows delivered but your order has not arrived, contact us within 14 days of the delivery date. We will investigate with the courier and find a resolution.
REFUNDS
Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
CONTACT
hello@studyoiki.com
We aim to respond to all enquiries within 2 business days.